SHIPPING

  • Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding weekends and holidays. You should recieve your order within 2 - 7 business days after your order is processed.
  • Shipping Methods: We offer standard shipping options such as USPS, and UPS
  • Shipping Rates: Shipping rates are calculated based on the weight of the package and the destination. Customers can view shipping costs at checkout before making a purchase.
  • International Shipping: We currently do not offer international shipping at this time.
  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to track your package's delivery status.

RETURNS

We are able to accept a return and issue a refund if a situation meets the following criteria:
  • The Pyne receives the item back within 15 days of customer receiving their order 
  • The item is in perfect condition (no signs of wear, stains, scents, etc) 
    • (unless the item was delivered to you damaged, in this case email us an image and your situation)
  • Packing slip is included with return
  • To start a return, please email thepyneok@gmail.com and we will begin the process!
Please note, any items listed "sale" are final sale and cannot be exchanged and are not eligible for a refund.