FAQs
Frequently Asked Questions (FAQs)
How can I place an order?
To place an order on The Pyne, simply browse our website, select the desired items, and add them to your shopping cart. Proceed to checkout, where you'll enter your shipping address and payment information to complete the purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. You can choose your preferred payment option during checkout.
Do you ship internationally?
Not at this time.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website.
What is your return policy?
We want you to be completely satisfied with your purchase from The Pyne. If for any reason you are not happy with your order, you can return it within 15 days of receiving it for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions and conditions.
Are your products eco-friendly or sustainably sourced?
At The Pyne, we are committed to sustainability and ethical sourcing practices. We strive to offer products that are eco-friendly, ethically sourced, and produced with minimal environmental impact. Look for specific eco-friendly labels or product descriptions for more information.
How can I contact customer support?
If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can contact us via email at thepyneok@gmail.com or through the contact form on our website. We aim to respond to all inquiries promptly.
Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for select products. If you are interested in purchasing our products in larger quantities for resale or special events, please contact our wholesale team at thepyneok@gmail.com for more information and pricing.
How can I stay updated on new arrivals and promotions?
To stay informed about new product launches, exclusive promotions, and special offers, you can subscribe to our emails or follow us on social media platforms such as Instagram, Facebook, and TikTok. You can find links to our social media profiles at the bottom of our website.